Currys PC World is being confronted by many angry shoppers after a technical glitch caused Black Friday orders to be cancelled. Customers are now having to pay full price for sale items.
Thousands of products were purchased over the Black Friday sale period, with many shopping online. But for some, those orders never arrived, despite receiving a confirmation email.
Many weren’t notified of these cancellations until after the Black Friday sale was over, leaving them having to order their items again for full price.
https://t.co/D2UkV9nsPB Still haven’t received my order placed on Black Friday, still can’t get through to anyone at @curryspcworld via phone, website Live Chat or social media. still no response from @curryspcworld @TeamKnowhowUK
— Stephie T (@pookybearcheung) December 8, 2020
Curry’s have apologised for the inconvenience and said that this was due to a technical fault, resulting in some orders not going through properly, even after confirmation emails were sent out.
Alongside the cancelled orders, gift cards were also wiped. They claim to have refunded everyone who suffered unnecessary deductions.
However, the investigation into the incident continues as the number of upset customers grow. It seems they are still unsure of the extent of the issue and the types of items and orders affected.
ANOTHER unhappy customer @curryspcworld! Bought a tablet on your website on Black Friday. No confirmation of order from Currys BUT payment went through on @PayPal. Where is my order? Bought from Currys not Amazon to try and support you. Never again. Company deserves to go under
— Dyfan Dewi (@dyfan_dewi) December 8, 2020
Will you ever refund me my money what you robbed from me kn black Friday… Using a technical glitch as an excuse and then saying oh can't refund you and training ur staff to hang up the phone after waiting hours to get through #robbingbastards
— Adil Neki (@adilneki) November 28, 2020
— *DavidR (@Drring67) December 6, 2020
The electronics and appliance retailer has been urged to respect the Black Friday sale prices of items lost from the glitch. Whilst they are under no legal obligation to offer the items at the discounted prices, the urge comes as a move to save the company’s reputation.
According to the website, customers can apply for a refund of the difference in price on certain items purchased between the 10th and 19th of November 2020. By applying, you can get the Black Friday price of the item guaranteed and the difference refunded within 21 days. For more information, click here.
Words: Jessica Noble | Subbing: Zakia N