Thursday, January 18The Voice of London

Category: UK

Vodafone fined: £4.6 m for serious customers complaints

Vodafone fined: £4.6 m for serious customers complaints

News, UK
By Abigail Megan Widya Vodafone's customer service has caught Ofcom's attention for its unacceptable customer service. They charged over given those customers inaccurate bills, mis-selling and poor handling of customer complaints. Customers would find that their phones are not credited accordingly to the amount they have paid for, being one of the main issues. According to Ofcom, affected customers lost £150,000 over a 17-months period. After both Vodafone and Ofcom refused to comment last night, this morning the two have released their statements to the press. Lindsey Fussell,  Ofcom consumer group director, said: "Phone services are a vital part of people's lives, and we expect all customers to be treated fairly and in good faith. We will not hesitate to investigate and fi
Calais Jungle: French authorities clear migrant camp

Calais Jungle: French authorities clear migrant camp

News, UK
By Alex Zendra     Subbed: Daniel Khalili-Tari French police swept through the Calais Camp, using tear gas as one of their methods to evacuate occupants. The authorities of France applied forceful tactics for their operation to remove everyone from the refugee camp, in order to transport them elsewhere via 40 to 60 buses. The removal of over 7,000 migrants and refugees as a result of the saturation of one area, which has become unmanageable, led to the decision of dispersing the camp’s occupants. However, this is at the expense of individuals’ temporarily parting with their family members and children, during the transportation process in which they will be relocated to various parts of France, as a result of immediate initiation. Occupants will be relocated throughout France incl
Third runway at Heathrow Airport approved

Third runway at Heathrow Airport approved

News, UK
Thirteen years on from Alistair Darling's white paper, a third runway at Heathrow has been given the go-ahead. Reporter: Daniel Khalili-Tari The Department for Transport says the decision will boost the economy by up to £61billion The government has accepted the recommendations of the Airports Commission to expand Heathrow instead of Gatwick Airport. The decision will be voted on by parliament in 2017 or 2018. Protests and legal challenges are expected to oppose the government’s choice. According to the BBC’s Assistant Political Editor Norman Smith, Boris Johnson will continue to challenge the decision. https://twitter.com/BBCNormanS/status/790860283854065664 Plans to expand the airport were first published 13 years ago by the then Transport Secretary, Alistair Darling
Three-day armed stand-off in Northolt ends peacefully

Three-day armed stand-off in Northolt ends peacefully

News, UK
By Abigail Megan Widya     Subbed: Daniel Khalili-Tari After 72-hours of suspense, an armed stand-off in north-west London has ended peacefully. Police entered the 46-year-old man’s house at 20.10 yesterday evening, after the man barricaded himself in. Entry to the property was delayed for safety reasons for both parties, as it was alleged the man had a stockpile of petrol. After negotiations failed, specialist officers from the Territorial Support Group (TSG) were employed to gain entry to the house. The officers were supported by the London Fire Brigade. The man was found surrounded by his four Rottweilers and was arrested on suspicion of cultivating cannabis, affray and offences under the explosives act. Eighty local residents were evacuated over the weekend due to th
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